Terms of sale and terms of use – CanchaCoach

Last updated: 28 July 2026 · Version: 1.1

1. Parties and contact details

Seller:

Cerro Arco AS Company registration number: pending with Brønnøysund, Norway Registered address: Blinken 15, 1349 Rykkinn, Norway Email: hello@canchacoach.com Telephone: +47 938 67 313

CanchaCoach is a product supplied by Cerro Arco AS. In these terms, Cerro Arco AS is referred to as “we” or “us”.

The buyer is the adult who creates an account and, where applicable, purchases a subscription, referred to as “you”. The buyer must be at least 18 years old. If you are buying on behalf of a club or a team, you confirm that you are authorised to enter into the agreement.

These terms apply together with the privacy notice.

2. The service

CanchaCoach is a web-based planning tool for football coaches. You describe the constraints for the session, and the tool produces a complete draft session with phases, exercises, organisation and a time budget. The service also includes an exercise library, a manual session builder and the ability to share sessions.

About AI-generated sessions: the draft sessions are exactly that, drafts. They are a professional starting point that you as the coach assess and adapt. You are responsible for delivery on the pitch, for player safety and for making sure the content suits your group. We do not guarantee that a generated draft is suitable for any particular group or situation.

Plans

Plan Price Includes
Free €0 Manual session builder, search in the exercise library, storage of up to 3 sessions, sharing with a watermark
Coach €6.90/month or €69/year Everything in Free, plus 20 generated sessions a month, swapping single parts and revising, unlimited storage for one team
Pro €11.90/month or €119/year Everything in Coach, plus 40 generated sessions a month, “Speak your session”, a squad profile that tailors the sessions, season plan, your own coaching plan and several teams
Club By agreement Everything in Pro per coach, plus the club's coaching plan as a shared basis, a shared library, roles and administration, and an adoption report

The prices above are shown in euros and apply to purchases made through the English version of the site. Value added taxor equivalent local tax is added where we are required to collect it, and is itemised before you confirm the purchase.

Other currencies. The site is available in Norwegian, English and Spanish. The Norwegian version states prices in Norwegian kroner including Norwegian VAT, and the Spanish version states them in US dollars. These are the prices that apply for purchases in that currency; they are not conversions adjusted to the daily exchange rate. The price and currency that apply to you are always shown at checkout before you confirm.

3. Payment

Paid subscriptions (Coach or Pro) are currently paid using Vipps. When you buy, you set up a payment agreement in Vipps that gives us the right to charge you the agreed amount at each renewal.

Card payment is coming. We are opening payment by debit and credit card through the payment provider Stripe. Until that is in place, Vipps is the only payment method, which in practice means purchases are limited to customers with a Norwegian Vipps account. When card payment opens, the same terms apply: you set up an equivalent payment agreement, the amount is charged at purchase and then at each renewal, and you can cancel at any time. We will update this section and notify you by email when card payment is available.

Monthly subscription: €6.90 (Coach) or €11.90 (Pro) is charged at purchase and then every month on the same date, until you cancel.

Annual subscription: €69 (Coach) or €119 (Pro) is charged at purchase and then every year on the same date, until you cancel.

Trial period: Where we offer a trial period (for example 14 days on Pro, or “3 free attempts” on certain features), you are charged nothing during the trial. The first charge happens only once the trial has ended, and only if you have not cancelled before it expires. You can cancel at any time during the trial, in your account settings or by ending the payment agreement with your payment provider, and you will then not be charged. We notify you by email before the first charge.

You receive a receipt by email for every charge. If the subscription is paid by the team fund or the club, the receipt can be made out to the team or the club. Choose this at checkout.

Club agreements are invoiced by agreement, with an electronic invoice where the club prefers it. The payment deadline is stated on the invoice.

Failed payment: if a charge does not go through, we try again. If it still fails, the account is downgraded to Free. Your content is not deleted. You keep access to it if you upgrade again later, subject to the limits of the Free plan.

Price changes are announced by email at least 30 days before they take effect. You can cancel before the change applies if you do not accept it.

4. Delivery

CanchaCoach is a digital service delivered over the internet.

Access is activated immediately after payment is confirmed. You use the service by logging in with your account. No physical goods are sent, and no shipping cost applies.

If you do not get access after payment, contact us at hello@canchacoach.com and we will put it right.

5. Right of withdrawal

As a consumer you have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act, counted from the day the agreement was entered into.

Important note on digital services: at purchase we ask you to expressly consent to delivery starting immediately, and you confirm at the same time that you understand that the right of withdrawal then lapses once the service has been delivered. This is a requirement of the Right of Withdrawal Act for digital content and digital services delivered immediately.

If you do not wish to give up your right of withdrawal, you can wait to start using the service until the withdrawal period has passed. Contact us and we will arrange it.

If you wish to exercise your right of withdrawal before delivery has started, contact us at hello@canchacoach.com, or use the withdrawal form from the Norwegian Consumer Authority. We will then refund the full amount within 14 days.

Club agreements are entered into between two businesses and are not covered by the Right of Withdrawal Act.

If you are buying from a country outside the EEA, we grant you the same 14-day period as a contractual right, on the terms described above. Mandatory consumer law in your country of residence applies in addition, where it gives you a stronger right.

6. Returns and refunds

The service is digital, so there is nothing to return physically.

We refund in these cases:

If you cancel part-way through a paid period, you keep access for the period you have paid for. We do not refund the remaining part of a period already started, unless the law or the points above say otherwise.

Refunds are made to the same payment method used for the purchase.

7. Complaints and defects

If the service does not work as agreed, you have the right to complain under consumer purchase rules.

How to complain: send an email to hello@canchacoach.com describing what is not working. Complain within a reasonable time after you discovered the issue.

We confirm receipt and reply as quickly as we can, normally within a few working days. We will first try to fix the defect. If it cannot be fixed within a reasonable time, you may be entitled to a price reduction or to cancel the purchase.

We reserve the right to carry out planned maintenance and to have brief service interruptions. Such interruptions are not normally treated as a defect, but prolonged unavailability is.

The fact that an AI-generated draft session did not suit your taste or your group is not in itself a defect. The drafts are a starting point for your professional judgement, see section 2. We are still glad to receive feedback; it makes the product better.

8. Subscription term, cancellation and changes

Minimum term

There is no minimum term. The subscription runs until you cancel it.

Cancellation

You can cancel at any time, in two ways:

  1. Inside CanchaCoach, under your account settings
  2. By ending the payment agreement where you set it up, in the Vipps app, or under the payment settings in your account when you pay by card

You can also contact us at hello@canchacoach.com and we will sort it out.

Cancelling stops the renewal. You keep the paid access for the period you have already paid for, and the account then moves to Free. Your content is not deleted when you cancel . Sessions, exercises and squad profiles remain, subject to the limits of the Free plan. If you want to delete the account and all its content, you do that yourself in the app.

Changing your subscription

You can switch between monthly and annual billing, and between plans, at any time.

We may change what the plans contain. If a change is a material disadvantage to you, we give at least 30 days' notice, and you can cancel before it takes effect.

9. Your obligations

You undertake to:

If you upload the club's coaching plan, you confirm that you are permitted to do so.

We may close accounts used in breach of these terms. In the event of a material breach we may close the account immediately. Otherwise we notify you first and give you the chance to put things right.

10. Rights to content

Your content is yours. Sessions, your own exercises, squad profiles and coaching plans you upload remain yours. You grant us a limited right to store and process the content so that we can deliver the service to you.

Ours is ours. The service itself, the exercise library we have built, the CanchaCoach trade mark and the software belong to Cerro Arco AS.

You are free to use the sessions you create in your own coaching work, including in a club context.

11. Limitation of liability

We deliver the service as it is, and we do our best to keep it available and working well.

We are not liable for injuries, accidents or overuse problems that occur during training. You as the coach are responsible for delivery, for safety on the pitch and for adapting the content to your players.

Our total liability is limited to what you have paid for the service in the last twelve months, unless we have acted with gross negligence or intent. The limitation does not apply where mandatory law says otherwise.

12. Changes to these terms

We may change these terms. For changes that matter to you, we give notice by email or in the app at least 30 days before they take effect. If you continue to use the service after that, the new terms apply. If you do not accept them, you can cancel.

13. Language versions

These terms exist in Norwegian, English and Spanish. The translations are intended to say the same thing, but the Norwegian version is the legally binding one. If there is any discrepancy between the language versions, the Norwegian version prevails.

14. Dispute resolution

We would rather sort things out directly first. Get in touch at hello@canchacoach.com.

If we cannot reach agreement, you can take the matter to:

These terms are governed by Norwegian law. The venue is Ringerike, Asker and Bærum District Court, unless mandatory consumer rules in your country of residence give you the right to another venue or to other governing law.